Ordering from Patrick Smith Botanicals is a very enjoyable and personal experience, especially compared to my usual approach which is to order national brands desperately last minute from Amazon or to charge into a M.A.C. store at some mall while on a business trip with specific demands and not much time. Instead, with Patrick Smith Botanicals, I take my time on the website to see what is available and send Patrick a note if I need some advice from a licensed aromatherapist who is genuinely interested in finding ways to help. I choose a product and place an order and then am surprised when I receive a very human email response from the company letting me know when the order is being prepared and when it has shipped. When the order arrives, it's packed in a tidy box with dissolvable packing peanuts which secure the product but have low to minimal footprint. Accompanying the order are a number of small square cards explaining the product and how best to use it and providing playfully worded yet useful information. The bottle is simple and elegant on my counter-top, the surprise samples are generously sized, and the product itself has just the right consistency and therapeutic aroma to make it a staple of my nightly calming routine. Overall the customer experience is just commercial enough to where I can trust the ordering process and the product, but just personal enough that I can almost picture Patrick Smith himself in a white coat mixing the oils and assembling my order.
